Return & Refund Policy

Last updated: September 20, 2026

1. Voluntary 30-day return policy

In addition to any mandatory rights described below, eligible products may be returned within 30 days after delivery for a refund, subject to the conditions on this page.

2. France and European Economic Area: statutory withdrawal rights

For consumers in France and other EEA countries, the statutory right of withdrawal for eligible distance purchases generally provides 14 days from receipt of the goods to notify us that you wish to withdraw, subject to legal exceptions. If you exercise this right, you must return the goods within the applicable legal period. Nothing in this policy limits mandatory consumer rights.

To exercise withdrawal, contact support@wickedthreads.com with your order number and a clear statement that you wish to withdraw. We will provide return instructions.

3. Legal guarantees

Consumers in France retain mandatory legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects, where applicable. These rights are separate from our voluntary 30-day return policy.

4. Return conditions

For our voluntary 30-day return policy, items should be unworn, unwashed, undamaged, and returned with original tags and packaging where applicable. These conditions do not remove any mandatory statutory right that cannot legally be restricted.

5. Hygiene and sealed products

Certain goods may be excluded from a statutory withdrawal right where an applicable legal exception applies, including certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Any such exception will be applied only where legally permitted.

6. Refunds

Once a returned item is received and inspected, we will process an approved refund to the original payment method, subject to applicable law and any permitted deductions or conditions. Processing times can vary by payment provider.

7. U.S. customers

For U.S. customers, our 30-day return policy applies subject to the conditions above, together with any non-waivable federal or state consumer rights that apply to the purchase.

8. How to start a return

Email support@wickedthreads.com with your order number, the item(s) concerned, and the reason for the return or withdrawal. Do not send a return to an address unless our support team has provided the appropriate return instructions.

9. Contact

Wicked Threads
support@wickedthreads.com